|
Browser Requirements
In order to access the protected areas of our website, your browser MUST be set to allow cookies.
We do not track or store personal information in these cookies. They contain your Username and your Organization ID
which are used to facilitate our login process, enabling you to access all of your subscribed resources.
|
|
Activating Your Athens® Login
To log in to any of our online resources using your Athens® account information, you must first register your Athens® Organization ID with us by
simply contacting Customer Service at e-reference@taylorandfrancis.com
and supplying us with your Athens Organization ID. Registering your Athens Organization ID is only required once. If you log in to any of our online resources using your Athens ID and your Organization ID has not
been registered, you will be alerted to do so.
|
|
Technical Support:
|
|
When I open a PDF document, I can only see one page. When I try to view other pages in the document,
Acrobat says that the files does not exist.
Your Adobe Acrobat Reader must be set to open PDF documents from within your browser window to work correctly with our website.
You should consult technical support from the Adobe site for information on how to do this. Here are some helpful pages:
|
|
Adobe Acrobat issues and how to manually remove the reader that may be resident in memory.
When you open a PDF in the browser, an instance
of Acrobat or Reader is opened as a process and not as an application. When you close the browser window, the Acrobat or Reader task may continue
to run. When a subsequent PDF is opened, the default viewer, either Acrobat or Reader, may not start up as expected.
Refer to www.adobe.com/support/techdocs/332838.html, solution 3 if you are not sure on how to end task.
|
|
I have IP access to this site, but it asks me for username and password and I can't view any documents.
Look at the IP Address listed for you at the top of the page. That address must be included in the IP Address information that we
have for your account. Please ask your account administrator or the librarian if this IP Address is one that should allow access to this
website. If it is correct but still does not allow you access, please contact technical support
with this issue.
|
|
EZProxy customers having authentication issues where they can search for information but are prompted for a username and password when they try to read the full-text of the document.
You must contact your librarian or account manager.
If you know that you have an EZProxy solution then you must contact your IT department to ensure that it is configured correctly to access the netBASE.
Please refer to this link www.usefulutilities.com/support/troubleshooting.html for further information.
|
|
When I try to login, I see an error that states "Your password is incorrect. Please try again."
Your login ID is correct, but your password is not. Make sure that you have entered it correctly.
Capitalization is not important. If you have forgotten your password, you can have it emailed to you here:
Password Reminder.
|
|
When I try to login, I see an error that states "You do not have an account with us that uses that email address."
Check to make sure that you entered your email address correctly or try a different email address.
If you do not remember the email address that you registered with, contact the webmaster.
If you need to create an account, go here for more information.
|
|
When I try to login, I see an error that states "Your subscription has expired or it does not include access to this website."
To renew your subscription or to change which sites that you may access, please contact us.
|
